Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Vanco Services.
Q: What type of bank accounts can I give from?
You can give online from your checking account, savings account, MasterCard, Visa, Discover, or American Express.
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. The church incurs a small fee.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in using your user name and password to make the necessary changes.
Q: Can I change credit cards and bank account information once I set it up?
Yes. Simply log in using your user name and password to make the necessary changes.
Q: Can I review my donation history online?
Yes. You are able to view the complete history of your online
Q: Will I still receive regular contribution statements from the church?
Yes. Stockbridge First will continue to send quarterly and year-end statements to your address on file. All contributions, cash, check, or online giving will be included.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church's bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next business day.
Q: Can I designate my gift to a particular cause?
Yes, you can designate your gift to go toward specific funds. We may also add additional causes at specific times.
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.
Q: Does it matter which internet browser I use?
No. Any browser will work.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about online giving, please contact Jennifer Bachman at email@example.com.
Q: Can I use a debit card?
You can use a debit check card from Visa or Mastercard, but true debit cards are not accepted due to the sensitivity of securely requesting a Personal Identification Number (PIN). ACH bank drafts can be used instead for true debits.
Q: What is your refund policy?
If you have made a mistake entering your contribution or need a refund for any reason within 10 days of entering your contribution, please email us at firstname.lastname@example.org. We will gladly refund your contribution.